Customer Service

Customer Care

How to Order Online
Select, personalized and add item(s) to the shopping cart. Proceed to the check out area with the 'View Cart.' Enter billing and shipping information and any coupon codes. Pay for your order via our secure PayPal payment page. We accept all major credit cards or PayPal. Once your transaction is complete, you will receive an email confirmation and an order number.

Proofing
A proof will be sent for all printed orders. Due to high volumes, please allow up to 3 days for your proof to arrive.

Shipping
Platinum Tiara accepts orders from and ships to customers in the United States and Canada. Orders placed through our website are received Monday through Friday between the hours of 10 a.m. and 5:00 p.m. Eastern Standard Time. You can check the status of an order at any time by visiting our ordering tracking page: http://www.platinumtiara.com/orders.htm

Phone Orders
If you are not at ease with making an online payment, you can make your purchase over the phone with a credit or debit card. Please call us at 888.208.9190 and someone will be happy to assist you.

Privacy Policy
Platinum Tiara LLC is committed to making the online shopping experience as safe as possible. Any information you send to us is encrypted by our secure site. Your personal information is never sold, traded or given away and is only used to have your items shipped to you or when sending promotional information through our e-newsletter. If we send you information by email, we will provide a link for you to opt out of and discontinue receiving such items. Platinum Tiara LLC may change this policy at any time and will post such changes.

Questions we're most commonly asked

Do you accept all major credit cards or PayPal only? TOP

We accept both. You can pay for your order with a credit or debit card using our secure PayPal payment system or by using a PayPal account.

How much tax is charged to my order? TOP

Sales tax on orders shipped within Georgia will incur a 6% tax rate and orders shipped outside of Georgia will not incur a tax fee.

Are samples available? How much does one cost? TOP

We have samples for many invitations but not all. Call us at 866-748-4272 or send an email to: service@platinumtiara.com with the item name and number. We will let you know if a sample is available and how to pay for it. Pricing varies depending on the type of sample. All samples are sent via USPS with a pre-printed verse.

Do you sell blank stock? TOP

Yes. These items can be used with most inkjet and laser printers. However, we suggest reading your printer's manual for more information.

Can I get text printed with two ink colors? TOP

You sure can! If you would like a specific color for certain lines of text, just choose 'Best Color Match' and specify your request in the 'Special Instructions' area. We we will do our best to grant your wish.

How much is a proof? How long will it take? TOP

We offer proofing on most items. Some of our third-party vendor proofs may incur a small fee and will be listed as such. Proofing can take up to 3 business days in some cases. Rush processing can be selected with expedited proofing.

**You are not obligated to select or purchase a proof but we recommend that you do. It will assist you in making any corrections before the printing phase. If a proof is requested, we will not print your order until you have approved your proof.

What is rush processing? TOP

If you need your proof faster, you can select expedited proofing. On most invitations, you will receive your proof within 1 business day of placing your order. This does not include orders that require a customer photograph or complete addressing.

Please note: The rush processing option DOES NOT include the time in transit. You should also select an expedited shipping method at checkout. Expedited service is only available for stationery designs we ship from our facility. Please email or call with any questions prior to selecting option.

What type of printing do you use? TOP

We offer flat printing (laser and high quality inkjet) on our imprintables. Thermography (raised printing) as well as digital and offset printing are used for custom and wedding invitations.

Can the Bonnie Marcus hand-sparkled invites go through my printer? TOP

They sure can! We suggest a top loading inkjet printer for the best results.

How long will it take before my order is ready? TOP

The following table outlines production times required for our products. Once your order has completed the production phase, you can calculate shipping times based on your UPS delivery method.

***Please note - items from third party vendors may arrive in separate packages. A day refers to business days--Monday through Friday. Stock availability and seasonal workloads have an impact on turnaround times. However, we will inform you if there will be any delay in completing your order.

Ships from	Personalized with a Proof	Personalized without a Proof	Blank Items
California Envelopments			5 – 7 business days
Conneticut Bonnie Marcus	*3 – 5 business days	2 – 4 business days	2 – 4 business days
Indiana Inkwell & Dinky Designs	*5 – 7 business days	3 – 5 business days
Washington Marsupial Papers & Pouches	*7 – 15 business days	5 – 10 business days	5 – 7 business days
Georgia In-stock Items	*3 – 5 business days	2 – 4 business days	2 – 4 business days

*Includes time for proof production, customer review and approval and for print production. If more than 24 hours for review and approval of a proof are needed, the item will be further delayed.

Custom invitations and announcements can take as little as one week or a long as ten weeks depending on complexity. Feel free to email or call for time frames on custom invitations or announcements.

Do you ship outside the United States? TOP

Currently we only ship within the continental United States and to Canada. We look to expand in the future.

Can I cancel an order? TOP

Orders that have not printed may be cancelled by contacting us right away. Should you need to cancel an order before we create a proof, a full refund will be issued. If a proof has been created, a refund less $25.00 will be issued. If the printing process has begun or your order has been shipped, you will not be able to cancel the order.

Can I return my order if I don't like it or if I find an error? Are there any fees related to returning orders? TOP

Due to the personalized nature of our products, we are unable to accept returns unless there is an error on our part, a third-party vendor or if the product is defective. Seasonal or holiday merchandise, discounted or clearance merchandise or personalized products are not returnable.

After a proof is approved, Platinum Tiara will not be liable for any errors or misprints. Any customer errors on paper items can be corrected and reprinted at 20% off the regular price. If we made an error, we will be happy to correct the order and ship at no extra cost to you.

When are you closed? TOP

Our office will be closed on New Year's Day, Good Friday (Easter), Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. Orders placed during this time will process upon our return.

Can I buy Envelopments® to make my own invitations? TOP

Yes, you can purchase your items in our blank stock section or call us with your order.

How much is postage for an invitation? TOP

Traditionally, larger, odd-sized cards require more postage. We suggest taking an assembled invitation to your post office for accurate postage fees.

I like a custom invitation on the Envelopments online gallery. Can I order it? TOP

Yes. Email or call us with your preferred colors and a designer will assist you.

Is assembly included with your custom invitations? TOP

No. Unless you have requested assembly, your invitations will arrive unassembled.

Do you offer any custom invitation upgrade options? TOP

We provide invitation assembly, guest addressing, custom postage and monogram design, silk boxes and folios, and crystal embellishments. Full color printing as well as thermography or letterpressed printing is also available.

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