|
Customer Service
Online Orders
Select, personalized and add your item(s) to the shopping cart. To proceed to the check out area, click 'View Cart.' Enter billing and shipping information and along with any coupon codes. You will then be redirected to our secure payment page via PayPal. Select your payment method (PayPal or credit card) and complete the details. Once your transaction is complete, you will receive an email confirmation and an order number.
Platinum Tiara accepts orders online from and ships orders to customers in the United States. Service to Canada is currently underway. Orders placed through our website are received Monday through Friday between the hours of 10 a.m. and 5:30 p.m. Eastern Standard Time. You can check the status of an order at any time by visiting our ordering tracking page: http://www.platinumtiara.com/orders.htm
Phone Orders
If you are not at ease with making an online payment, you can make your purchase over the phone with a credit or debit card. Please call us at 866.748.4272 and someone will be happy to assist you.
Privacy Policy
Platinum Tiara LLC is committed to making the online shopping experience as safe as possible. Any information you send to us is encrypted by our secure site. Your personal information is never sold, traded or given away and is only used to have your items shipped to you or when sending promotional information through our e-newsletter. If we send you information by email, we will provide a link for you to opt out of and discontinue receiving such items. Platinum Tiara LLC may change this policy at any time and will post such changes.
Questions we're most commonly asked Do you accept all major credit cards or PayPal only? TOP
We accept both. You can pay for your order with a credit or debit card using our secure PayPal payment system or by using a PayPal account. How much tax is charged to my order? TOP
Sales tax on orders shipped within Georgia will incur a 6% tax rate and orders shipped outside of Georgia will not incur a tax fee. Are samples available? How much does one cost? TOP
We have samples for many invitations but not all. Call us at 866-748-4272 or send an email to: service@platinumtiara.com with the item name and number. We will let you know if a sample is available and how to pay for it. Pricing varies depending on the type of sample. All samples are sent via USPS with a pre-printed verse. Do you sell blank stock? TOP
Yes. These items can be used with most inkjet and laser printers. However, we suggest reading your printer's manual for more information. Can I get text printed with two ink colors? TOP
You sure can! If you would like a specific color for certain lines of text, just choose 'Best Color Match' and specify your request in the 'Special Instructions' area. We we will do our best to grant your wish. How much is a proof? How long will it take? TOP
We offer 2 complimentary rounds of proofing on most items. Additional proofs will incur a $10.00 per proof fee. Some of our third-party vendor proofs may incur a small fee and will be listed as such. Proofing can take up to 3 business days in some cases. Rush processing can be selected for $25 to expedited proofing.
**You are not obligated to select or purchase a proof but we recommend that you do. It will assist you in making any corrections before the printing phase. If a proof is requested, we will not print your order until you have approved your proof. What is rush processing? TOP
If you need or would like your proof in less time than is specified for your product, you should select expedited proofing. On most invitations, you will receive your proof within 1 business day of placing your order. This does not include orders that require a customer photograph or complete addressing.
Please note: The rush processing option DOES NOT include the time in transit. Shipping method is selected at checkout. Expedited service is only available for stationery designs we ship from our facility. Please email or call with any questions prior to selecting option. What type of printing do you use? TOP
We offer two types of printing--flat (laser, high quality inkjet, digital and offset) and thermography (raised printing) to provide quality service at affordable prices.
In an effort to provide our customers with an economical solution without compromising quality, we offer a value printing option. This is a high quality inkjet print.
Our standard printing option includes laser, digital and offset printing depending on the specifications.
Can the Bonnie Marcus hand-sparkled invites go through my printer? TOP
YES! We suggest a top loading inkjet printer for the best results. How long will it take before my order is ready? TOP
The following table outlines production times required for our products. Once your order has completed the production phase, you can calculate shipping times based on your UPS delivery method.
***Please note - items from third party vendors may arrive in separate packages. A day refers to business days--Monday through Friday. Stock availability and seasonal workloads have an impact on turnaround times. However, we will inform you if there will be any delay in completing your order.
|
Ships from
|
Personalized
with a Proof
|
Personalized
without a Proof
|
Blank Items
|
|
California
Envelopments
|
|
|
5 – 7 business days
|
|
Conneticut
Bonnie Marcus
|
*3 – 5 business days
|
|
2 – 4 business days
|
|
Indiana
Inkwell & Dinky Designs
|
*5 – 7 business days
|
3 – 5 business days
|
|
|
Washington
Marsupial Papers & Pouches
|
*7 – 15 business days
|
5 – 10 business days
|
5 – 7 business days
|
|
Georgia
In-stock Items
|
*3 – 5 business days
|
2 – 4 business days
|
2 – 4 business days
|
*Includes time for proof production, customer review and approval and for print production. If more than 24 hours for review and approval of a proof are needed, the item will be further delayed.
Custom invitations and announcements can take as little as one week or a long as ten weeks depending on complexity. Feel free to email or call for time frames on custom invitations or announcements. Can I cancel an order? TOP
Orders that have not printed may be cancelled by contacting us right away. Should you need to cancel an order before we create a proof, a full refund will be issued. If a proof has been created, a refund less $25.00 will be issued. If the printing process has begun or your order has been shipped, you will not be able to cancel the order. Can I return my order if I don't like it? Are there any fees related to returning orders? TOP
Due to the personalized nature of our products, we are unable to accept returns unless there is an error on our part, a third-party vendor or if the product is defective. We do not offer a return on seasonal or holiday merchandise, discounted or clearance merchandise or personalized products. After a proof is approved, Platinum Tiara will not be liable for any errors or misprints. If you receive your invitation or announcement order and an error was made by us, we will be happy to correct the order and ship at no extra cost to you. Unfortunately, if the error is on the part of the customer, we will be unable to process a refund. However, any customer errors on paper items can be corrected and reprinted at 20% off the regular price.If you are not satisfied with your merchandise for any reason, please let us know. Can I return my order if I find an error? TOP
If you find an error, we will reprint your order as quickly as possible. Errors by our staff will be corrected and reprinted at no charge. After a proof is approved, Platinum Tiara will not be liable for any errors or misprints. Any customer errors will be corrected and reprinted at 20% off the regular price. Can I buy Envelopments® to make my own invitations? TOP
Yes, you can purchase your items in our blank stock section. How much is postage for an invitation? TOP
Traditionally, larger, odd-sized cards require more postage. We suggest that you take an assembled invitation to your postmaster to determine the proper amount of postage. I like a custom invitation that I saw in the online gallery. How can I order it? TOP
Email or call us with your preferred color and the number of invitations you will need. The ordering deadline for my event date is already past. Can I still order custom invitations? TOP
Yes, but email or call us with your request to find out specific details. Is assembly included with your custom invitations? TOP
No. Unless you have requested assembly, your invitations will arrive unassembled. Do you offer any custom invitation upgrade options? TOP
Yes. We provide invitation assembly, guest addressing, custom postage and monogram design, silk boxes and folios, along with crystal embellishments. Full color printing as well as thermography or letterpressed printing is also available. Do you ship outside the United States? TOP
Currently we only ship within the continental United States and to Canada. We look to expand in the future. When are you closed? TOP
We will be closed on New Year's Day, Good Friday (Easter), Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas. |
